Return and refund policy

1. The "No-Return" Rule

Due to the perishable nature of our performance coffee blends and for the safety of all our customers, we do not accept returns or exchanges on any Elixir products (Erecto, Neuro, or Electro Bean) once the package has been delivered.

2. Quality Guarantee (Replacement Only)

While we do not offer refunds for "change of mind," we stand by the quality of our power blends. We will replace your item at no cost if:

  • Damaged on Arrival: The outer box or internal sachets are punctured or torn upon delivery.

  • Defective Product: There is an issue with the seal or print quality of the sachets.

  • Wrong Order: You received a different "Bean" than what you ordered.

3. How to Report an Issue

If you experience any of the issues above, please contact us within 48 hours of receiving your order:

  • Email: orderelixirofficial@gmail.com

  • WhatsApp/Call: + 91 73063 53487

  • Required: Please attach a photo of the damaged/wrong item and your proof of purchase.

4. Cancellation Policy

Orders can only be canceled within 2 hours of purchase. Once the order has been processed for shipping to ensure your "on-demand" power arrives quickly, we can no longer cancel or refund the order.